Careers

Department: Service

Purpose:

The Serra Automotive Group is looking for an Automotive Service Advisor to join our team due to our growing business. You MUST possess a positive attitude, dependability, and exceptional detail-orientated skills. BMW, Jaguar, or Land Rover experience is a plus.
The Service Advisor is responsible for creating compelling, long-term customer relationships, consulting with customers on service needs, meeting monthly sales goals, performing a thorough vehicle walk around inspection and ensuring customers receive prompt, courteous, and effective service.

Responsibilities
· Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
· Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
· Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
· Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

Requirements
· Must have previous Service Advisor experience.
· Fantastic communication skills with your customers
· Excellent problem solver.
· Ability to multi-task and superb organizational skills.
· Precise follow-up skills and detail-orientated.
· Valid driver’s license.
· Must be flexible to work a rotating schedule, including Saturday.
· Willing to submit to a pre-employment background check & drug screen

Benefit Package Includes:
· Medical
· Dental/Vision
· 401k Investment Plan
· Life Insurance
· Paid Vacations/Paid Holidays
· Short & Long Term Disability

Job Type:

Full-time

Salary:

$65,000.00 – $90,000.00 per year

Hiring Manager:
Joe Armstrong: [email protected]

Department:Service

Purpose:

BMW of Schererville is seeking an experienced certified or Master level technician with up to a 12K signing bonus! Booming area, low cost of living, low taxes, and 30 miles to the Chicago area. Located in the Northwest corner of the state of Indiana. Have the qualifications? Apply today.

Responsibilities
· Ongoing Training (OEM Certifications)
· Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
· Performing work with efficiency and accordance with BMW of Schererville and OEM policy
· Proficient use of an electronic multipoint inspection
· Quality Control
· 100% Fixed Right First Time
· Test drive vehicle
· Effective communication with Service Advisor
· Video multi point inspections
· Meets or exceeds established CSI score targets

Qualifications
· Values – integrity, drive, team player
· Ability to learn and follow our service process and a passion for detail
· Ability to learn and utilize diagnostic tools and special equipment
· Experience in dealership operating systems

Benefits
· Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
· 401K plan
· Paid training
· Vacation paid time off
· Life Insurance
· Disability – both Short Term and Long Term
· Employee discounts on New and Used vehicles

Job Type:

Full-time

Salary:

$15.00 to $40.00 /hour

*Up to 12K signing bonus depends on relocation, experience and qualifications

Hiring Manager:
Joe Armstrong: [email protected]

Department: Sales

Purpose:

Luxury brand sales opportunity at BMW of Schererville. This full time sales position offers competitive earnings based on commission sales, benefits, and opportunities for growth and advancement. We are seeking motivated & energetic individuals to join our sales staff. This role requires someone who is independent and dependable. As part of our sales team expansion, we are willing to train and provide highly competitive compensation packages to experienced sales professionals.

Essential Duties

· Ideal candidates MUST have excellent people skills, experience talking to the public as well as strong customer service abilities
· Driver’s License (Required)
· Have a professional appearance, and strong organizational skills. Previous sales experience in other industries will also be considered.
· This full time sales position offers competitive earnings based on commission sales, benefits, and opportunities for growth and advancement

Benefits
· 401(k) matching
· Employee discount
· Health insurance
· Paid time off
· Retirement plan
· Vision insurance
· Bonus pay

Hiring Manager:

Shujaat Siddiqui: [email protected]

Department: Service

Reports to: Service Manager

Purpose:

Greet customers and get the information necessary to repair the problems with their vehicle. Follow through with the technicians and the customer so the customer is satisfied with the work we did. Sell any additional work that is needed.

Essential Duties

· Greet customers, obtain customer and vehicle data.
· Determine nature of desired service and/or complaint. Consult vehicle file. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer.
· Write clear and precise repair instructions on the repair order for the technician.
· Provide estimate for labor and parts. If cost of service cannot be established during reception, leave open and contact customer for approval.
· Establish method of payment when writing up the repair order with the customer, also time promised. Obtain customer’s signature on RO.
· Communicate with dispatch to determine status of jobs throughout the day.
· Telephone customer when job is finished and discuss with them what was done. Close out repair orders.
· Cooperate with all other dealership personnel necessary to guarantee quality service.
· Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment.
· Be knowledgeable of the products we sell and the various warranties on them.
· Satisfy customers’ immediate service needs, use low key, high integrity methods to present additional needed services.
· Meet or exceed the sales quotas set by management.
· Test drive vehicles that need to be driven to be sure technician has fixed the problems with the vehicle. If these quality control checks are done consistently, we will substantially reduce the amount of comebacks and increase our level of customer satisfaction.
· Never lose sight of your ultimate goal: to get the car fixed right the first time.
· In the event of a customer comeback, trace the history of the vehicle to ensure that the technician who worked on the car previously gets it back. The history is vital in not only determining whether the comeback is chargeable or not, but also in attempting to repair the vehicle correctly.
· Track all customers for the day including carryovers on a route so you can follow through with dispatch and technicians to get the customer’s vehicle completed.

Hiring Manager:

Joe Armstrong: [email protected]

Department: Parts

Reports to: Parts Manager

Purpose:

The Parts Driver delivers and picks up parts and equipment for the dealership.

Essential Duties:
· Deliver parts and equipment to customers and satellite stores.
· Pick up parts and equipment from customers, satellite stores, and vendors, to be coordinated with the Parts Manager and Parts Counter people before leaving.
· Complete a log at the time of delivery and request recipient’s signature.
· Unload truck each night. Turn in all paperwork and undelivered parts.
· Help maintain the professional appearance of the parts department.
· Wash outside of truck weekly.
· Be responsible for the basic upkeep of the truck; check oil with each fill-up and insure that the truck is lubricated the first week of each month.

Qualifications:
· Ability to read and comprehend instructions and information.
· Valid driver’s license and a good driving record.
· Ability to use computer and calculator.
· Will be trained on Part’s Department’s computer inventory system.
· Ability to communicate well orally and in writing with customers, vendors, and other contacts.
· Professional personal appearance.

Hiring Manager:

Joe Armstrong: [email protected]

Department: Parts

Reports to: Parts Manager

Purpose:

The emphasis on this job is to service customers. The Customer Counterman should be knowledgeable about parts and the use of parts catalogs. They should be capable of dealing intelligently with customers both in person and over the phone.

Essential Duties:
· Sell parts over the counter to wholesale and counter retail customers.
· Handle telephone parts orders called in by wholesale and/or retail accounts.
· Promote additional parts sales by suggesting related items, seasonal lines, and/or parts specialists.
· Conduct regular telephone solicitation on assigned wholesale accounts.
· Clean, revise, and update parts displays as directed.
· Initiate credit applications for new accounts.
· Check credit requests versus status lists.

· Inform customers when parts specially ordered for them are received.
· Determine correct parts numbers and ‘pick’ parts for orders received.
· Arrange for delivery or shipment of parts as required.
· Prepare and cost out parts invoices, properly identifying eligible wholesale customers.
· Help maintain parts stock in orderly condition.
· Assist with regular parts inventories and the selection of parts for return under parts obsolescence protection program.
· Recommend layout improvements to the Parts Manager.
· Assist in physical rearrangement of layout.
· Attend group training sessions as required.

Hiring Manager:

Joe Armstrong: [email protected]