Customer Testimonials
Below are recent reviews from BMW of Schererville customers. As you can tell from our feedback, ensuring a positive customer experience is one a top priority.
Browse the feedback below and plan a visit to the dealership today to find out why we get the positive feedback we do.
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Brothers Jeremy and Damien, really helped me through the entire process of getting my new 2023 BMW x1! They were so friendly and helpful and I really enjoyed the whole process. This place is amazing and my parents both approved on the service! 🙂
Purchased a 2022 X3 for my wife and the sales team was extremely helpful. Just recently upgraded to a 2023 X5 and my experience was once again seamless and enjoyable. I’ll definitely be purchasing more vehicles from BMW Schererville.
great service, friendly, took my bmw i3 for service found that it was under warranty
What started out as a bad experience [white leather seats etc..]actually turned into a good relationship when the service manager Joe stepped in and displayed an elevated level of professionalism and courtesy that is unmatched in todays time. In the beginning I was livid about my car before Joe stepped in and made my experience one that would ensure my willingness to happily return again and again as long as I know he's [Joe] around. If I didn't tell they company or dealership before how pleased I am with Joe , then please allow me to do so ...
Jeremy is the best. Made me feel super comfortable. Very down to earth, enjoyed working with him to purchase my vehicle. If you go, see him. He’s the best
Nick and Jeremy and the whole team where great at assisting me to buy my 3rd vechicle from there. They always make the experience of buying a car great and go out of there way to make sure your happy definitely will countinue to buy my cars and my family’s cars from there 5 stars great service
great service very quick not alot of waiting around
Adeline along with whole team over at BMW of Schererville were so awesome to work with. Amazing experience and friendly staff from start to finish, including trade in out 2016 Toyota highlander and buying new to us 2018 Xdrive35i X5 We had interested buyer for Toyota Highlander 2016 and since we made trade we sent that same buyer to BMW of Schererville where interested buyer purchase that Toyota highlander. We were happy to send buyers to you as well. See you when we are ready to get newer X5 😊
Excelente servicio lo recomiendo al 1,000
Absolutely one of the best dealerships around. Clean, professional, courteous, and spectacular. I am so impressed with their service team. I will never go anywhere else!
I had the best experience! Adeline has great customer service skills. She understood my needs and pointed me to the vehicle I wanted. Also due to my busy schedule, I was unable to pick up my vehicle and she delivered it right to me!
Adeline, Austin and the whole team over at BMW of Schererville were so awesome to work with! Truly an amazing experience buying our new BMW! Thanks to all! Mark and Delia Hughes!
What a great experience! Adeline was such a pleasure to work with and got me the car that I wanted. Living in a different state I couldn’t have felt more at ease having the car shipped to me. Thank you!!!
Great customer service. Always letting me know what repairs needs to be done, if any as well as the cost. I appreciate BMW of Schererville
The repair experience was very accommodating. The issues I described were taken care of with good explanation and a clear intent to make things right. Austin Snyder was assigned to me for service and he was a good rep for completing the repair issue.
Bill did an excellent job in the service department today !
excellent customer service sales and managment treat you like family. went to replace my existing X3 for an X4 was a smooth process very happy.
Very happy with the service at BMW of Schererville. The people are very polite and knowledgeable. It’s always a pleasure having my BMW serviced there.
Bill Miller is always nice professional and very helpful . He is one of best Service advisers I worked with . He is welcoming detailed treats you well . Highly recommended
Hunter stepped in to cover for my scheduled Service Advisor. He was outstanding! Very thorough and informative. I will definitely ask for him next time.
The experience of getting a new 2021 X3 was easy and the customer service was outstanding. Definitely would recommend this place for all of your BMW needs
Chris Hardaway is the best and takes care of you and treats you as one of the family and is always looking out for your best interest
Austin was excellent. He checked all of our car's maintenance needs and explained them thoroughly. The car always responds and is a better driving experience after servicing. It was a pleasure working with Austin.
The staff is always so nice and caring. I do miss the snacks; dang gon covid 😡😡
I was graciously greeted when I pulled into the service area. Stephanie Calderon is always personable and interested in how I am doing as an individual. Poo
This was my first BMW purchase Certainly the team, client Adv. Adeline, sales mgt. Dan, finance Austin and Mitch who programmed my car were all amazing !!!
Good buying experience i will go back to get my 2nd car husam was very good knowing the product explained everything from A to Z
Austin was great and explained everything that my vehicle needed. He kept me up to date on the services performed. Car was washed and very clean when I got it back.
Great people, very simple process to purchase, Glenn and Justin were very prompt, courteous and respectful of my time, no pressure to purchase, less than an hour to purchase, after my decision to buy was made, very honest about the cars condition and what was needed to make the car safe and free of any issues..
I am pleased to hear that Bill Miller has returned to the Service Department at the BMW Schererville dealership. Bill presents experience and trust required in automotive repair work. I appreciate his honesty and concern for the care of my vehicle over the long haul since I do not anticipate moving to a new vehicle in the immediate future. Keep up the good work bill.
I live in Chicago and there is no other BMW I would go to even though it’s 30 miles away. Had a leak in radiator hose and are planning a trip to Florida
AUSTIN IS A TREMENDOUS ADVISOR. AND GRAYSON IS A FAST HARD WORKING TECHNICIAN ON YOUR TEAM. THANKS FOR THE GREAT SERVICE AND VERY CLEAN RETURNED BMW. THANKS TO ALL AT YOUR DEALERSHIP --- AGAIN !
Chris Hardaway was professional and capable. He answered all questions I had about the Model I was purchasing and all of the background information needed for a new owner. Thank you
Bill Miller provide an excellent customer service experience, from our initial arrival through to completion he kept us fully informed of the progress during the service.
Brought my 2020 X4 in for it's first oil change. My service rep, Austin, was wonderful. Kept me informed how long it would take, had the car washed. Service was quick and trouble free. I will always call Austin and use Schererville for my service in the future.
This was my first BMW purchase and it was a great experience from start to finish. Our salesperson Laura, was great to work with and she was able to answer all of our questions.
Austin in service is excellent to work with. I would high recommend him to anyone needing to service their vehicle. He came up with a solution for me regarding my damaged rims which I found to be reasonable.
The employees make the difficult experience of purchasing a new car less daunting. Everyone we dealt with was very accommodating. We’re happy with Schererville BMW
Austin was fantastic! So jovial and helpful. I felt he went the extra mile. Service was completed timely and my car was nice and clean ! Thank you for outstanding customer service!
The service at this dealership was phenomenal and so professional. They are my one stop shop for all my BMW NEEDS! WE ARE NOT GOING ANYWHERE ELSE
Fifth car purchased there. Terry my salesman twice has been great. Overall a pleasant experience.Will always go there first when purchasing a new car.
Glenn Green was great to work with, friendly, and very knowledgeable. Was able to answer all my questions and helped along with Shujaat Siddiqui to close a great deal for me!
Timely and personal service. All around experience made our trip to Schererville worth our time and it also seems that our X5 is performing better.
Asia Gunter was fantastic to work with. She did excellent follow up and provided a prompt rental vehicle, cost estimate and delivery time. Will certainly go back!
This was the best experience we have ever had purchasing a car. Everyone was so nice and helpful. I highly recommend them, and will go back.
Glenn and Austin were fantastic. No pushy sales or pressure, very accommodating. I felt like a person and not a number and will be a repeat customer!
Bill is beyond fantastic, the level of customer service he provides, his knowledge of my car and services offered assist in getting me in and out. Give him a raise.
The service department was great there for this service. My car had been stolen and was being towed to BMW to change out the filters. I had not really seen the interior or smelled it much, but they understood my circumstances and concern and were very helpful. My service rep, Fallon, followed up with me in a very timely manner and really exceeded my expectations. I also have to say that the BMW Connect folks were fabulous at helping the police recover my car!
Joe in service goes way beyond what is expect to service his clients. I have had my 750's serviced at Orland and Perillo in the past and I will keep coming back to Schererville.
Jeremy Koehler, who helped us to purchase the CPO BMW X3, was extremely helpful, courteous and knowledgeable. He took the time to answer all our questions and went over all the features of this vehicle. Once we decided on the car, he helped us close the deal which made us happy. He was very professional, beating the negative experience we had at some other BMW dealership.
Helpful, very helpful.kept trying until the issue that I came in for appeared and found the faulty part that needs to be replaced or removed
The entire experience was very pleasant. Everyone was attentive and very professional. Service was great and our service advisor was on top of the entire process in having my Z4 serviced.
Billie in the service department was great! We were traveling through the area on our way to SC when our problem developed. Billie reassured us the problem would be dealt with promptly and it was. We couldn’t be more pleased. Billie was the best. Thanks Billie.
I had an emergency on the highway with a flat tire and was able to limp to the dealership with the runflat tire. Stephanie the service associate and her fellow service associate saw to it that my tires were replaced and I was back on the highway in about an hour and a half. They were a pleasure to deal with and helpful with my situation, which included traveling with two small dogs. Thank you to the service repair technicians and the service staff.
Brought my car in for routine service, It was scheduled to take approx 1.5 hours, but was completed within 1/2 hour. Appreciated the quick service.
I always a have great experience with the service department. The staff is pleasant and get the job done. I will continue to visit Schererville.
It was refreshing to experience quality and professional service on our BMW/4 . Jason was informed and very accommodating. He made good suggestions about future maintenance visits. Keep up the good work.
BMW FAMILY. THIS ONE IS THE BEST, WITHOUT NATHAN, AUSTIN, AND TECHNICIAN JASON, MY PROBLEMS WOULD STILL BE ONGOING, MY 1997 328 I HAD A RIGGED UP REPAIR (WHO KNOWS WHEN). BOUGHT IT USED AND GOT IT REPAIRED CORRECTLY. THANKS TO THE GREAT TEAM HERE, FINE EVER SINCE
Their auto service is outstanding but the customer service is excellent! Mitch was extremely cordial and helpful.
Everyone was personable, friendly, and accommodating. There was no pressure felt during the purchasing process. It was nice that there was no back and forth with the pricing, Justin was there and was able to give immediate inputs to the negotiation process
Excellent service and dealership, very professional. I have used many other dealerships and I was not happy with the way I was treated and this one is by far the best!
First time working with Bill. Great advisor, had me in and out in no time, car washed, and had Grayson do am review and estimate for me on the timing chain service. Will get that scheduled up next!
It was the easiest car purchase in my life, no stress, no hassle !! Dan and Adeline were fabulous to work with during my purchase. I would recommend this BMW dealership !!! Thank you for making this an outstanding experience !!
Great dealership. Service writer was very accommodating, polite and informative. She continually kept me up to date on the status of the service work on my car, including a phone call after I picked up up to be sure the service was performed correctly. The only negative is that the courtesy car program has been dropped which is one of the major reasons that I bought the car here. COVID related or not I don’t think it’s fair that a person has to rent a car from Enterprise and pick up the tab, for what it’s worth. ...
Very friendly and very professional... just got my sporty BMW from there... and I LOVE it ♥️ will be back to buy from them again for sure...
They are just good and knowledgeable with respect to diagnostic analyses and solving problems. Client's waiting area is very clean, neat and has a comfortable ambience.
Came in for oil change and to have my new rims installed. Service was fast and friendly. T h is was my second time in for service. Employees have been friendly on both occasions.
Stephanie provided excellent service from start to finish. I had more work performed than originally scheduled so she kept me updated which allowed me to maximize my time away from the dealership.
Laura was EXCELLENT! I needed a car and did not have the best credit. Laura went above and beyond to make sure I left satisfied. I wanted to do most of the legwork online before I arrived and she responsed quickly to make sure my paperwork was in order. Not only did I get the toyota camry I wanted, I also left with an amazing warranty/ gap insurance. I will be recommending BMW of Scherreville to all of my friends and family.
My recent visit was a good experience , very professional and helpful and liked how they covered everything inside car .Highly recommend service department .Thank you.
The service advisor Bill Miller was very personnel and made sure I knew exactly what I was asking for, very efficient and friendly. The entire serve experience was a pleasant one with the aid of Bill taking care of our request, the service that was performed was done in a timely matter. Thanks
I’m treated very well ... Not only is Chris Hardaway a good sales person, he is an outstanding individual of high character! I have supreme trust he will do his best. I’ve leased seven cars from Chris, I guess, that in its self is a testament to Chris’ professionalism!!!!
Everything done as described and promised. Service Advisor Bill Miller was attentive and knowledgeable. Vehicle ready very quickly, and was cleaned very nicely. Very pleased with this service visit, and have always experienced high quality work from this dealership's service personnel.
I’ve been working with Schererville BMW for the last six years. I just picked up my third car from them. I have referred probably 12 people to them as well. Their pricing and service is outstanding. My sales agent Glenn Green has been fantastic. If you are looking for a car to purchase or lease definitely contact him.
Friendly service, nice atmosphere, up front quotes, knowledgeable advisors
My wife and I have now made the three hour trip from Wisconsin to work with Sam Shatat twice on the purchase of new vehicles, and we would be happy to do it again. On my last visit I drove over a nail just as we exited the interstate and Sam arranged to have my (non-BMW) tire repaired at no charge while we worked on the new purchase. Sam and Neeley are a real pleasure to work with and my experience at this dealership has been excellent.
This is our first BMW purchase. Very happy so far! Loved Glen! and the guy that helped with all our paperwork (wish I would remember his name! ) Thank you!
Lawrence, Justin, and Austin were a great team, working together to get the job done. This is my 3rd BMW from Schererville and they always come through with a great vehicle and a deal that is a perfect fit for my budget.
As usual Bill Miller took good care of us. Very happy with service and quality work. Bought several bmws here and have never had issues with the buying process or service.
This is my third BMW and the gang has always taken great care of me. Special kudos to my salesman, Terry, and my service writer, Stephanie, who are great!
The Schererville BMW dealership is totally professional, prompt and accurate in their approach to their customers. In addition, their staff --at all levels and in all departments-- are very well trained and very courteous!
Recently changed my preferred dealership to Schererville BMW. Best thing I could have done. Everything was COVID Safe and I Just had the fastest oil change ever! Thanks Austin.
Will never go to another BMW dealership. They will make it right. Toby is the best! Thanks for another great experience! Highly recommended. Thanks again!
MR. Bill Miller has always provided us with exceptional customer service! He kept us up to date with the repair process on our vehicle. Highly recommended! Joe Giuliano
Service Advisor, Bill Miller was beyond helpful and exceeded my expectations. He heard my concerns and answered them with impeccable customer service. Thank you, Bill for your assistance, you set the tone for my day!!
My second service from this dealer was outstanding! Bill Miller was courteous, professional, and personable. He made the experience enjoyable. I would like for him to handle each of my service inspections! By the way, for over 30 years, my dad worked in the Auto Body Shop of Peter Levin Pontiac. This dealership has fond memories for me. Thank you and continue the great service! Tommy Whittler
Service was great. My advisor Hunter was terrific. He was very responsive and kept me informed. Very interested in making site was happy with their efforts.
Very knowledgeable and friendly service staff. xx xx xx xx x x x x x x x x x x x x x x x x
very orderly, and professional . it did not take long, and I was kept informed. I also like the waiting area, as I was able to do some work
Lawrence was an amazing sales guy! He streamlined my process and made it easy. Quick deal I had thus far. He listened to my needs!
Friendly service, neat and clean. Had a variety of vehicles to choose from. Personal that sales the maintenance insurance was friendly and helpful. They did not do a good job with cleaning vehicle windows inside and out.
Great customer service and car is running like its brand new. Calvin was awesome and the discounts really helped me out. The rental car was nice too.
I brought my car in for service,oil change, and was greeted promptly. The service was completed quickly within the time promised. The car was washed and vacuumed. Great job!
very professional, courteous and they cleaned my car!! We liked everyone we dealt with including the valet and delivery drivers. Somebody at the top is doing this right!
I had an emergency and I got an appointment that day, they told me what was wrong, continued to check on me and made the repair. Very friendly and forthright.
Within five minutes of arrival, my car was driven inside and regular maintenance began. An hour and a half later, the work was completed. My car was under warranty and no payment was due. It was washed externally and cleaned internally. The service technician performed the work efficiently and the service advisor was pleasant and professional. All went smoothly. The waiting area is such that customers were comfortable and socially distanced, and everyone wore a mask.
The experience was excellent! However, at the time of purchase, I did not realize that the vehicle would be needing to be serviced in 4200 miles. This is an unexpected expense so soon after purchasing a certified BMW.
My Schererville dealership is the best... they have the best customer service.. My car salesman Sam he is the best and the lady who takes care of my repair Stephanie is the best
I have been going to BMW Schererville for 10 years now..they have the best people in sales and in the service department..i am always treated as a valued customer..the service department is the best..quick and efficient..simply said..i would not go anywhere else..after all these years..they definitely have me spoiled..
Adeline was our sales person assigned to us via an internet inquirer I had made earlier that day. Upon arrival she greeted us outside the front door and welcomed us to the dealership, addressed us by our first names and had the vehicles I selected waiting for review (although we did not purchase any of those.) My wife and I have purchased 4 new vehicles over the previous 30 years, and with honesty I will state "this was a LOW pressure experience and Adeline is one of the most pleasant and knowledgeable sales person one could hope for." The entire ...