Customer Testimonials
Amazing service every time. Steve, Zoe, and Asia are great Service Advisors, and the service technicians are fabulous with their videos and recommendations. Will keep coming back for dealer service!
Zoe made my experience unbelievably simple. From the minute I drove into the service dept until I picked up my car she texted me with updates and info.
Had a questionable repair, they were very helpful, stayed in contact. made it very easy for me, I am a short guy that needs extension pedals to drive they were very accomidating with all my needs, great job.
Top notch exceptional customer service. Berkli and Service manager Joe are two of the best people I've ever had the pleasure of dealing with when it has come to car issues, of which there have not been many. If you are on the fence about going here get off and go. You won't be disappointed! This is the absolute best experience I've had with a dealership.
During my visit to the Schererville location, my Service Specialist, Blanco did an excellent job in answering my many questions. He also went the extra mile to make sure I understood what was done to my vehicle and made sure it was washed. Totally the BEST!!!❤️❤️❤️
Been with dealership for over fifteen years. New advisor today, Blanco. All service and experience as expected i.e., excellent. Mechanic Kyle thorough and communicative. Very pleased with the credible service experience received. Would recommend highly.
I’ve had pretty frustrating experiences with this dealership and I believe in providing feedback each time. I am pleased to report this as a very positive experience. I brought my vehicle in for an inspection to assess whether I want to bring it along on an impending move, or sell it. I was received promptly and my car was immediately addressed. I requested a ride home rather than wait the 2 hours, but my car was pretty much ready soon after I got home. I was ecstatic to not only receive a written review, but a video was enclosed so ...
Routine maintenance. My Service Advisor, Zoe, was excellent. She kept me well-informed. I also appreciate the inspection video; very nice touch. The waiting room is comfortable, with Caribou coffee, water, and snacks available.
Everyone is doing the extra mile to keep you informed, send you a video, etc. Great service!! They accommodate my schedules to fixed my car.
Very professional and friendly. Easy to get service when needed and on time deliverable as promised. I would recommend this dealership to any friend or family member.
The service representative Asia was very courteous and helpful for giving me an early appointment and a loaner car. The service was prompt and excellent. My car was fixed within Ninety minutes.
Steve is an excellent service advisor and truly cares about his customers. He deserves a raise! Thank you again for the great service with my new tires
Great customer service. I was extremely impressed with the use of technology. The video of work done was a nice touch. Everyone provided detailed information and knowledge to help keep my car running smoothly
Asia was my service provider. She did a great job and kept me in the loop as they analysed what was needed. I truly appreciated her professionalism.
Great service, keep me always informed about my car. I received a video of the check points of my car. Very friendly staff all around the dealership.
Worked with Chris who was very helpful in getting me the car I wanted. Shojaa was also of great help. Chris was professional and fast would definitely recommend him.
Did not have an appointment but the took care of my sunroof issue and provided me a loaner for the few hours that the car was being g repaired. I felt the staff did an excellent job
Steve, took care of me when I brought my 2013 BMW in for a recall. He was very professional and handled the situation very nicely.
I highly recommend the service department. I also highly recommend getting rim and tire coverage when purchasing or leasing. I recently had my vehicle in for a blown out tire. While there the inspector noticed I had a bubble in a different tire I wasn't aware of. They changed both at no cost no additional cost outside the warranty that I paid up front. No questions asked nor trying to say the tire damage was my fault as I experienced with Tire shops in the past.
What started out as a bad experience [white leather seats etc..]actually turned into a good relationship when the service manager Joe stepped in and displayed an elevated level of professionalism and courtesy that is unmatched in todays time. In the beginning I was livid about my car before Joe stepped in and made my experience one that would ensure my willingness to happily return again and again as long as I know he's [Joe] around. If I didn't tell they company or dealership before how pleased I am with Joe , then please allow me to do so ...
ALWAYS PROFESSIONAL AND TIMELY. SATISFIED WITH REPAIR SERVICW EACH TIME I TAKE IT IN. VERY EASY TP GET AN APPOINTMENT. WOULD REFER MY FRIENDS AND FAMILY.
Everyone I have had the pleasure to talk to or work with at the Schererville BMW dealership has been very helpful and kind. I will say though, Asia’s customer services definitely goes above and beyond and I appreciate that very much!
Hit a chunk of steel passing through town and once towed to your dealership, Stevan and Jana took great care of me and were good representatives of your firm. Thank you!
I am extremely pleased with the services I received for my BMW. All staff are extremely pleasant and accomodating from the scheduler to the service technician. Everyone was prompt and took the time to go above and beyond. I couldn't be happier with the end result! It is a delight to work with this dealership.
Excellent customer service. Extremely informative. Love all the communication sent to customer. Overall I love this facility & if I decide to buy another BMW. It would be here.
Always a pleasure. The service is exceptional. The employees are friendly and the prices aren’t to bad. Been a customer for many years and never had a problem. Glad to know they are in the area to handle my BMW needs.
I drive over 100 miles for service because it is worth it! They are efficient and keep the customer updated. The waiting area is very comfortable.
Billy miller is the best service rep I have worked with.... This is my 5th bmw ,owned , he is smart, eficient and a great communicator A great experience. Thank you.
I took my three year old car in for an oil change. Bill, the service advisor, took care of the oil change as well as some other items that needed attention.
Glenn and the staff at schererville locatiom are great and easy to work with. Would recommend them to everyone. Love the vehicle. Great customer service and follow up.
Taking my car to this dealership is always a great experience. CJ kept me informed throughout my wait time…..great positive personality delivering A+ customer service.
Bill did a great job with my most recent service. He did every he said he was going to do and got me in and out timely. I strongly recommend him as a service guy for anyone going the BMW in Schererville.
I love the video from the texhnician from underneath the car. Bill does a great job as advisior. He did not advise work that was not needed.
My service advisor was Bill Miller on Friday May 6 2022. He was very polite and accommodating. He was also, surprisingly , friendly and it was genuine. My wait was not long at all. He is the kind of advisor that makes a customer return. I felt he really appreciated my business . These days most establishments do not appreciate customer loyalty. They actually make you feel you are taken for granted. Most importantly they fake a friendly demeanor and that ACTUALLY TURNS ME OFF. I have had other advisors who were not accommodating at all. One actually did not give me the free ...
Vehicle in for difficult service involving water leak through hatch. Advisor Bill Miller and Mechanic Robert Stack did a phenomenal job at investigating and correcting the problem. All done with attentiveness and care. Other service i.e., Oil/Filter and Front Breaks done expertly as well. Both advisor and mechanic highly credible and representative of this dealership. Great job!
Bill was my service advisor. He kept me up to date on progress and explained the work that was done. The work began at the time I had scheduled and the car was ready on time.
Service is great. The ease of getting an appointment is tremendously helpful. Time in and out of shop speedy and accurate. I would refer them anytime.
William Miller was great, easy to work with and encouraged me to get some work done that I wanted to put off. I was very happy working with him and he arranged for me to get a ride home. The work was done by 3:00 pm and I had a 10:00 appointment. Thank you!
My transition from a 2019 BMW to a new 2022 BMW 5 series was smooth and seamless. I am very satisfied with the interaction I had with everyone. Everyone is courteous and friendly and that makes a big difference when you're spending money.
A clean facility that provides excellent service and I have always received very courteous and informed information to assist me in making good decision regarding my service visits
the person who set up the appointment was helpful and accommodating. I really like the text from the mechanic who not only explained the reason for the recall, but also he gave a general review of my vehicle.
Glenn Green, Nick Remboski and their team made my new X5 purchase very simple and enjoyable! I have been a loyal customer for years and their outstanding customer service is why I keep coming back!
Excellent service department and Sales department! Chris is the best! Can’t go wrong with this dealership! They really go above and beyond! Thank you all
Bill is very detailed about checking status of car and keeping me updated during service. Always satisfied with service and never a problem getting car in for service.
I test drove and Ordered BMW X5 just the way I wanted it! Damien, the salesman is an expert and a True professional. The entire staff is outstanding! I had a wonderful experience. I recommend BMW of Schererville for New and Used purchase.
Got a second car from here. Always received good service. The sales people were very nice to me. Pretty good at working out a decent financing plan. No complaints. Nickola Rembovski was awesome. He took the time to make me smile as this was a tough time for me. I hope I spelled his name right.
Asia is the best but all of your employees are Top Notch. Not only do you fix the car but your all nice doing your job. Very rare to find today in any business
Great service! No pressure and very knowledgeable sales person - Glenn Green was fantastic! Pleasant atmosphere. You can tell everyone really likes each other. Enjoyed my visit!
Spectacular customer service. Fallon McKeown...You’re service along with Chris Hardaway’s sales representation remind me why I have purchased and leased 9 BMW's from Schererville BMW over the past 16 years! And, I will continue to in the future.
I drive all the way from Evanston to have my car serviced here, because of the excellent customer service I receive. I had the pleasure of working with Asia and she was such a joy.
I have been a customer since 2005 and the main reason is the people. The sales people are the best, and their service staff are exceptional. Bill Miller is one of a kind, and Zoe did a great job of communicating. They keep me coming back.
Shujaat and Antonio took me from A-Z great buying experience! BMW of Schererville is the only place I will buy a car new or used!
By far the best experience I’ve ever had buying a vehicle was with BMW of Schererville. Staff was amazing to work with, transparent, and thorough. Highly recommend. Shujaat, Adeline, and Justin all assisted me in my purchase. Go see them!
D. Riley provided great customer service. He assisted me with my warranty that has taken a long time to resolve for completion of repairs on a transfer case for my vehicle. He was very knowledgeable and kept me updated during the process.
I'm very pleased with the service I received from Bill. He is very compassionate about his customers and goes the extra mile to assist me. Bill always makes sure he assures me my vehicle is up to date.
Asia has been awesome helping me with an emissions issue. She has made a weird experience great. She is very pleasant and make you feel like you’re in good hands.
I was in and out within an hour or so…Bill in the service department had my 18 month service done quick. I had a coffee and enjoyed the lounge while I waited.
Another great service experience. Bill Miller greeted me on arrival and later discussed recommended items in detail with me. The service was completed quickly and my car was washed.
Great customer service! Dan made us feel like we were family. He explain in layman's term what was wrong, the cost, and how this impacted the smooth operation of the vehicle. His smile is very warm.
HANDS DOWN THE BEST DEALERSHIP IN THE MIDWEST!!!!! SALES AND SERVICE IS SECOND TO NONE!! VERY PLEASANT BUYING AND SERVICE EXPERIENCE!! DO YOURSELF A FAVOR AND GO SEE BMW OF SCHERERVILLE FOR YOUR AUTOMOTIVE NEEDS!!
I have been going to Schererville BMW for over 10 years now and just picked up my 4th car today..Glenn Green always takes care of me..The Remboski brothers are a joy to deal with..Fallon and Asia always give me great service..The entire staff is courteous and caring from top to bottom..i know i need to go nowhere else for my automotive needs..
Nice staff. Offered a way for me to save money with oil changes. I will definitely return to this dealership for my next oil change.
Everyone is always courteous and professional. They are prepared for yor arrival with a welcoming attitude. They always try to find a coupon or some other way to take a few dollars off your total. Fallon was very succinct in explaining the issues with mg car on language that I could understand.
We had a problem with our BMW which I thought was incorrectly addressed by the dealership. After speaking with the service repersenitive I was very pleased with her reassement of the problem. The problem was corrected and we are happy campers. Thanks BMW, Kenneth Pazdur
On a recent visit I had the pleasure of meeting Bill Miller..I needed an oil change and also check engine light on,Bill was outstanding Explained everything in details and while waiting I observed how Bill took care of his customers.. he was very genuine towards customers it seems like everybody love him.. this is the only place I will take my BMW to be serviced ..great job Bill !!
The dealership is great from the time I purchased up to the first service date The staff is amazing they have professional way of making me feel special and this time it was Fallon in service She is such a nice person and on top of her game. Love this place so clean the waiting room was just like home Thanks guys
Bill the service writer took care of my Problem with concern and care. When my 328 i did not pass the emissions test . Bill and his technicians found the problem and solved it . Better yet he stated we will take the car to the emissions test . It passed ! It was a big relief. Bill is the best !
Always had good service from this dealership. Appreciated the car wash, vacuum, and delivery to my house. I wish I’d remembered to ask them to pick it up. My car was also ready sooner than anticipated.
I had a flat tire and I didn’t even know it. I thought it was a problem with the tire pressure software indicator. I called the dealer customer service and immediately got an appointment… David took care of everything from start to finish and within a very short time, my tire was repaired and I was ready to go. David is brilliant in everything and every service he provided. People like him make me want to always get my business done at this dealer. I know whatever problem arises with my car, they have the right people at this ...
It was nice. The staff picked up my car when I was busy serviced it and brought it back. Awesome People. Great service and very streamlined calls.
ALWAYS A PLEASURE TO KNOW ASIA WILL TAKE GREAT CARE OF EVERYTHING I ASK TO BE DONE TO MY CARS ALWAYS COURTEOUS AND HELPFUL THANK YOU VERY CLEAN CAR WASH THANKS TO THE ENTIRE TEAM PARTS I NEEDED WERE IN STOCK
I cannot imagine going anywhere else for a purchase or service. They are second to none! Bill Miller as is the entire service staff! I have NEVER had a complaint about how people are treated or the quality of the work they perform.
I am very pleased with the service i received. everybody at the BMW of Schereville goes above and beyond to help out. my car was in and out in a very resonable time. they respond fast to any issue or any question you might have. David was great in helping out with the issue I Had with my car. I Highly recommend the BMW of Schererville. they are the best in the region.
I had looked at the Mercedes GLE 350 and after they told me they had no cars and couldn’t get me one I came in and looked at the X5 by far a more superior car for less money. Terry walked me through the process to purchase the car in my business name. Management went out of their way to get the deal done. I will definitely be buying my next car from BMW of Schererville.
Customer Service Rep Asia Gunter provided outstanding service and repair. She kept me updated about the status of my car. I was in and out of the BMW facility within an hour. Great Job! Thank You!
Hi joe and his team in service are the best BMW of schererville is the best..top shelf service dept all ways ready to help your bmw.
Dropped off our X1 for brake service late in the day on a Wednesday. Though we hadn't prearranged it, our service advisor David made sure that we left the dealership in a rental car provided buy the dealer. This was good since the shop apparently was overloaded and it took several more days to get the car in and finish the work. David's work in getting us the rental was a game changer as otherwise the extended time to get the work done would have been very inconvenient.
I showed up without an appointment due to a run flat losing significant pressure. He was honest with me about time and tried to get me out as soon as he could which I appreciated. Although I waited just under 3 hours to get the tire replaced, he kept me informed and was genuinely concerned about keeping me aware of where I was in the process.
My service representative Fallon was great. Service was running far behind schedule or I would’ve given five stars. I love the ease of scheduling online and getting text messages with updates.
Fallon was wonderful as always and the dealership is very nice but I’m thinking it is too expensive to own a bmw, too much to maintain. $3000 for my first experience needing brakes and head gasket, everything good, nope now my next visit would have been $800. Had three Honda’s an accord and three crv over 400,000 miles combined never needed a brake fluid flush and only had tires and oil changed for entire ownership. Don’t get me wrong, I love my bmw and your service group is great, Bmw as it turns out are just to high maintenance…
Introduced as part of the BMW Family, makes my customer experience always a personal one. From service to leasing, to buying, there is excellence in ensuring the experience, my concerns and satisfaction are addressed to my expectations. Thank you, Chris, Asia, Kurt and the Team, who make doing business a pleasure!
Jeremy is the best. Made me feel super comfortable. Very down to earth, enjoyed working with him to purchase my vehicle. If you go, see him. He’s the best
I was at the dealership on 8/19/21 to have my car serviced and my service provider was Asia. Her professionalism and customer service skills were amazing. She made sure that I was attended to from the start of my appointment until the very end. I highly recommend visiting this BMW location and especially requesting Asia as your service provider!!!!
Called to get the car in for brakes, tune up, oil change, and brake fluid fluid flush. Basic service stuff. Stephanie was awesome. Extremely helpful with the time slot and recommendations. Car was done quickly like she said and washed. She was great.
Nick and Jeremy and the whole team where great at assisting me to buy my 3rd vechicle from there. They always make the experience of buying a car great and go out of there way to make sure your happy definitely will countinue to buy my cars and my family’s cars from there 5 stars great service
It was great because I used the valet service which was great for me. The car was picked up and returned the next day. I didn’t have to drive.The person who took and returned the car was polite and accommodating.Great Service!
great service very quick not alot of waiting around
My service associate Asia is always a pleasure to work with. She always explains everything to me really well and listens to my concerns. Is very excellent at answering all my questions and getting back to me when I leave her a voicemail.
Always receive excellent service when I bring in my car. They work hard to do things right the first time. I will continue to do business here.
THANKS TO ASIA OUR 2003 WAS BACK ON THE ROAD WITH NO ISSUES. ALWAYS ABLE TO FIND A WAY TO MAKE OUR SICK CAR MORE THAN BETTER AND IN A TIMELY MATTER. GREAT SERVICE AND FACILITY. THANKS TO ALL IN THE SERVICE AREA. YOUR PROFESSIONALISM IS APPRECIATED
They provided me with a rental car. It took two days to fix the issue. I highly recommend there service. Great costumer service and fixed the issue
Bill was great! He was professional yet personable. Kept me updated and informed about the status of my car and services needed. Not aggressive and answered any questions I had.
I received excellent customer service at BMW of Schererville. Bill Miller was quick to take my car into service and everything was completed fast. Although I did not wait, I walked through the waiting area and it was spotless.
From the moment I walked in and announced I had 20 minutes between meetings until I left later that evening after coming back to pick up my new ride, my experience could not have been smoother or more enjoyable. Justin, Jared, Austin and Shujaat amongst others were incredible throughout.
Service was awesome. Kept me informed throughout a two day period. Everything got fixed that should have. No additional pressure to obtain more service than was needed.
Service Representative Asia went above and beyond to negotiate in my best interests with the wheel repair company. She convinced them to pay $1,000 towards the $1,700 cost of one new rim that could not be refurbished. I only had to pay $700 of the total cost of a new rim, directly saving me $1,000. That is EXCELLENT customer service.
love my vehicle and appreciate the good service so far. nice having a loaner to use when service is needed. Thank you very much. Claudia
Adeline along with whole team over at BMW of Schererville were so awesome to work with. Amazing experience and friendly staff from start to finish, including trade in out 2016 Toyota highlander and buying new to us 2018 Xdrive35i X5 We had interested buyer for Toyota Highlander 2016 and since we made trade we sent that same buyer to BMW of Schererville where interested buyer purchase that Toyota highlander. We were happy to send buyers to you as well. See you when we are ready to get newer X5 😊
March 31, 2021, Service for X5 2019, Service Advisor Asia Gunter Outstanding service I am not a dealer, and I not employed by dealership Have a good day
Upon visiting the dealership we were welcomed right away, but not smothered. Once we were ready they were very easy to negotiate. I would totally recommend them to my friends.