Customer Testimonials

SAM is the absolute BEST!! I felt listened to and supported through the entire process. Not only did he make sure my X5 was delivered to my home, but he made sure they brought the big red bow to celebrate my bday gift. What a great experience, thank you to the entire team at BMW Schererville :))

In full transparency, my previous experiences at this location left me disappointed, and I had vowed not to return. The only reason I came back was because my vehicle needed to be towed, and this was the closest service center available. What a difference this experience was. From the moment I arrived, Neddie completely changed my perception. His professionalism, communication, and genuine commitment to customer service was evident from start to finish. He took the time to listen to my concerns, kept me informed throughout the process, and made sure every detail was handled with care and attention. The level ... Read More

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Google - Jun 21, 2026

In full transparency, my previous experiences at this location left me disappointed, and I had vowed not to return. The only reason I came back was because my vehicle needed to be towed, and this was the closest service center available. What a difference this experience was. From the moment I arrived, Neddie completely changed my perception. His professionalism, communication, and genuine commitment to customer service was evident from start to finish. He took the time to listen to my concerns, kept me informed throughout the process, and made sure every detail was handled with care and attention. The level of assistance I received was truly extraordinary. Not only was my vehicle serviced properly, but I also felt respected, valued, and appreciated as a customer. It is rare to encounter someone who goes above and beyond the way Neddie did. I have completely changed my mind about returning in the future. Neddie restored my confidence and turned what I expected to be a frustrating situation into an exceptionally positive one. Thank you for your excellent customer service, and commitment to excellence. I am beyond grateful for all the assistance I received and highly recommend this location because of the outstanding leadership and care that was shown to me. ~Lynnette T.

Jeremy helped me purchase my 2017 Tesla model s p100d and I couldn’t be more happy with the experience he was super helpful throughout the whole process! The car is amazing and works like a charm:) highly recommend this salesman, amazing human being just trying to make each person their happiest with a fresh vehicle:)

Thanks to Jeremy I am part of the BMW family! From the moment we walked in the doors, everyone was so welcoming. Jeremy and the team made it a goal to ensure we walked out with exactly what we wanted, and the entire experience was completely stress-free. Jeremy was so accommodating, taking the time to explain everything and answer all of our questions. I love my new BMW! We will definitely be back for our future vehicle needs and will be sure to recommend you to others.

I absolutely love my new X5! Nick always takes great care of me, and this is my third purchase with them. Every experience has been smooth, professional, and I truly get the VIP treatment every single time. If you’re looking for someone who genuinely takes care of their customers, ask for Nick—you won’t be disappointed

Excellent Service – Highly Recommended! We have purchased several vehicles from Matteen over the years, dating back to when he worked at BMW of Orland Park. His professionalism, knowledge, honesty, and dedication to customer service have always made the car-buying experience smooth and enjoyable. When Matteen moved to BMW of Schererville, we followed him because we trust him completely. Since then, we have purchased two more vehicles from him, and once again he exceeded our expectations. Matteen consistently goes above and beyond to ensure his customers are taken care of before, during, and after the sale. His commitment to providing excellent ... Read More

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Google - Jun 10, 2026

Excellent Service – Highly Recommended! We have purchased several vehicles from Matteen over the years, dating back to when he worked at BMW of Orland Park. His professionalism, knowledge, honesty, and dedication to customer service have always made the car-buying experience smooth and enjoyable. When Matteen moved to BMW of Schererville, we followed him because we trust him completely. Since then, we have purchased two more vehicles from him, and once again he exceeded our expectations. Matteen consistently goes above and beyond to ensure his customers are taken care of before, during, and after the sale. His commitment to providing excellent service is the reason we continue to return and recommend him to family and friends. We look forward to working with Matteen again for our future vehicle purchases. Thank you for another outstanding experience!

Neddie B. always provides phenomenal service! I'm always grateful for his professionalism and attention to detail. My 323 is well over 25 years old and still drives like she did day 1.

Amazing experience! It was my first time purchasing a BMW and thanks to the team here, I will definitely be coming back for my next! Sebastian and Nick made the entire process effortless and smooth. 10/10 would definitely recommend!

I recently had the pleasure of being a first time purchaser at BMW of Schererville, and I can honestly say it was one of the best car buying experiences I could have ever had. From the moment I walked in, being greeted by Matteen (apologies if misspelled!) I felt genuinely welcomed and not like just another sale. Sebastian, my sales associate, was absolutely outstanding. He took the time to truly understand what I was looking for, answered every question I had with patience and expertise, and never once made me feel pressured. He made the whole process feel exciting rather ... Read More

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Google - Jun 2, 2026

I recently had the pleasure of being a first time purchaser at BMW of Schererville, and I can honestly say it was one of the best car buying experiences I could have ever had. From the moment I walked in, being greeted by Matteen (apologies if misspelled!) I felt genuinely welcomed and not like just another sale. Sebastian, my sales associate, was absolutely outstanding. He took the time to truly understand what I was looking for, answered every question I had with patience and expertise, and never once made me feel pressured. He made the whole process feel exciting rather than stressful. Nick was equally phenomenal and I could not have imagined getting the deal done without him. Professional, personable, and thorough! He made sure every detail was handled seamlessly and that I felt confident and informed every step of the way. I genuinely cannot thank him enough. Together, Sebastian, Nick and honestly the entire team here made what can be an overwhelming process feel effortless and enjoyable. I drove off the lot absolutely in love with my new BMW and with complete confidence that I was in great hands. I highly recommend BMW of Schererville to anyone in the market for a vehicle and make sure to ask for Sebastian and Nick. You won't be disappointed!

Jeremy was welcoming. He made the process smooth and easy! Great customer service!

Fantastic experience with Jeremy and the team at BMW of Schererville. They were helpful, courteous, knowledgeable, and made my buying experience amazing! Jeremy listened to my needs and helped me find the exact car I wanted. Highly recommend Jeremy and the whole team!

Had a great experience buying a car with Shujjat and Mateen great dealership very transparent and most honest down to earth professionals I’ve ever dealt with HIGHLY RECOMMEND

This was my second BMW purchase from Jeremy at BMW of Schererville, and once again, the experience was absolutely outstanding. Jeremy is the kind of salesperson every dealership should strive to have . Caring, professional, knowledgeable, and never pushy. He genuinely wanted me to have the best buying experience possible, and it showed throughout the entire process. Nick in the finance office was equally incredible. He took the time to explain every detail, every option, and made sure I fully understood everything without ever making it feel overwhelming. The entire process was smooth, straightforward, and stress-free. From sales to finance to ... Read More

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Google - May 21, 2026

This was my second BMW purchase from Jeremy at BMW of Schererville, and once again, the experience was absolutely outstanding. Jeremy is the kind of salesperson every dealership should strive to have . Caring, professional, knowledgeable, and never pushy. He genuinely wanted me to have the best buying experience possible, and it showed throughout the entire process. Nick in the finance office was equally incredible. He took the time to explain every detail, every option, and made sure I fully understood everything without ever making it feel overwhelming. The entire process was smooth, straightforward, and stress-free. From sales to finance to service, the entire team at BMW of Schererville is top-notch. You can tell they truly care about their customers and take pride in what they do. It’s rare these days to find a dealership that consistently delivers this level of professionalism and customer service. 5-star experience and two thumbs up all around. PS: Get the tire and rim insurance… trust me, you’ll thank me later. 😄

We recently purchased a preowned vehicle with an extended warranty here. We had some mechanical issues with the car a few months later and BMW was extremely helpful- especially Joe their service manager. Their customer service and service team is the best- I highly recommend buying a car and/or getting service at BMW Schererville.

I had great experience along with a warm welcome from the employees in the service department. I want to give a special thanks to Nettie who really went over and beyond with excellent customer service. He informed me on everything I needed for my vehicle at an affordable price.

Dan, the parts manager is TOP NOTCH!! He was friendly, super knowledgeable and probably one of the most helpful parts people I’ve ever dealt with! He truly cared and wanted to help me figure out a solution when trying to find some odd ball parts. It wasn’t about just selling me something, he took the time to build a business relationship with me as well. As being a young female, he treated me with respect and treated me like any other customer. I wish there could be a Dan in every parts department!!! Thank you for your help ... Read More

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Google - May 6, 2026

Dan, the parts manager is TOP NOTCH!! He was friendly, super knowledgeable and probably one of the most helpful parts people I’ve ever dealt with! He truly cared and wanted to help me figure out a solution when trying to find some odd ball parts. It wasn’t about just selling me something, he took the time to build a business relationship with me as well. As being a young female, he treated me with respect and treated me like any other customer. I wish there could be a Dan in every parts department!!! Thank you for your help and I can’t tell BMW enough, you have a great parts manager and he is truly an asset to your business!

Very accommodating

I must say I had the absolute best experience with Stephanie! She communicated, and truly assisted me with the purchase of my BMW X6! I received 5 Star treatment! 💕

My wife and I had a fabulous buying experience at BMW of Schererville. Chris, Justin and Nick made it great with clear communication, friendliness and professionalism. Chris demonstrated our new vehicle and answered any question we threw at him. Justin helped finalize our deal and accommodated a special request. Yes, you end up signing a stack of paper to confirm you just signed a previous stack of paper, etc., but Nick sped through the process and didn't make us spend yet another hour upselling us on a couple dozen dealership add-ons.

Thank You for the great service and honest support with all of my vehicles!

My wife and I stopped in on a Saturday afternoon. Sebastian in Sales was very good to work with on a pre-owned Lincoln. We also appreciate Nick in Finance for completing out of state processing for Michigan. Even though pre-owned, leading dealerships typically offer a thorough inspection and make necessary minor repairs, some very extensive and documented. Our vehicle is due for oil service within 300 miles, this should have been done. I am not aware of what is or passed a service department inspection. Thank you Sebastian and Nick.

had an amazing experience with charles at my first home at BMW. made me feel at home and comfortable. got me a new 2025 and im in love! so happy im apart of the bmw family! -michael

Sebastian was an awesome salesman!

I was looking to buy an extended warranty for my BMW and had a great experience working with Neeley Stephan, the Business Manager at BMW of Schererville. From start to finish, Neeley was patient, answered all of my questions, and made the entire process smooth and stress-free, which gave me confidence in buying the DOWC extended warranty from her. If you’re considering a warranty or working through the finance process at BMW of Schererville, I highly recommend asking for Neeley Stephan. It’s rare to find someone like her with such a high level of care and professionalism. Her ... Read More

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Google - Mar 25, 2026

I was looking to buy an extended warranty for my BMW and had a great experience working with Neeley Stephan, the Business Manager at BMW of Schererville. From start to finish, Neeley was patient, answered all of my questions, and made the entire process smooth and stress-free, which gave me confidence in buying the DOWC extended warranty from her. If you’re considering a warranty or working through the finance process at BMW of Schererville, I highly recommend asking for Neeley Stephan. It’s rare to find someone like her with such a high level of care and professionalism. Her customer service is top notch. She deserves a raise! If I could, I would give her 10 stars!

The Best!!

I completely understand that small issues can happen anywhere what really matters is how they handle them. Gina, manager Natty, and another manager whose name I unfortunately forgot took such great care of me and did everything they could to make me feel comfortable. I’m truly grateful to them. BMW is very lucky to have people like this if you go there, make sure you work with these kind, dedicated individuals.

We always have a great experience at BMW of Schererville. Their customer service is top notch, and their service advisors are knowledgeable and helpful. Shoutout to Umberto and Mike for the great service!

I have purchased two BMWs from BMW-Schererville. I've also received service as well (e.g., oil change, windshield wiper replacement, front brakes, etc--no major repairs as of yet thank Goodness). I've noticed an improvement in the service department experience over the last year. My last two visits, I've been assigned Joseph Giuliano as my service advisor. Joe is AMAZING and truly seems to understand the customer service experience, beginning to end. THANKS JOE! Would have given BMW-Schererville 5-stars, but the wait times tend to run long, but I do understand I have options where I wouldnt have ... Read More

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Google - Mar 8, 2026

I have purchased two BMWs from BMW-Schererville. I've also received service as well (e.g., oil change, windshield wiper replacement, front brakes, etc--no major repairs as of yet thank Goodness). I've noticed an improvement in the service department experience over the last year. My last two visits, I've been assigned Joseph Giuliano as my service advisor. Joe is AMAZING and truly seems to understand the customer service experience, beginning to end. THANKS JOE! Would have given BMW-Schererville 5-stars, but the wait times tend to run long, but I do understand I have options where I wouldnt have to wait in store (e.g., pick-up service) and that the techs take their time on repairs which may impact wait times.

Steffanie was honest, understanding and consistent in her communication while helping me through the process of purchasing a car from a few states away.

Purchased an I4 yesterday with Antonio and from beginning to end one of the easiest and inviting vehicle purchases, I have ever had, he was responsive, helpful, and professional , when I arrived my vehicle was ready to go and thanks to all the leg work he did ahead of time I was in and out in less than 20 minutes. Definitely would recommend working with Antonio and the dealership in general , great place !

Had to replace car that died on very short notice. Online search showed they had what I was looking for. They actually answered my email on Sunday, and gave me the needed information. Drive two hours to the dealership on Monday, and was taken care of by Jeremy. Excellent demeanor, very knowledgeable. They helped us through the purchase process, even though it meant staying past their normal closing time. We had a great experience at the dealership, and would highly recommend to anyone in Northwest Indiana or Chicago area. Seamless dealership experience!

Nice person and not pushy, good prices on the cars

Not bad for a BMW Dealership. I don't really trust any Dealership. However, Shout out to Sam. He was cool, professional and courteous, as well as the rest of the staff that I encountered. Thanks for the experience.

My experience With Schereville BMW is mixed. My experience with the Sales team was awesome. They made the experience exciting and seamless. However, my purchase came with some service challenges. The service advisor did not communicate with me in a timely manner. He never returned any of my phone calls or responded to any of my emails. I have been a BMW owner for over 27 Years, And I have never had that kind of experience with a service advisor. The purpose of this review is to make the management team more aware of how the service advisors are the gatekeepers, ... Read More

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Google - Feb 6, 2026

My experience With Schereville BMW is mixed. My experience with the Sales team was awesome. They made the experience exciting and seamless. However, my purchase came with some service challenges. The service advisor did not communicate with me in a timely manner. He never returned any of my phone calls or responded to any of my emails. I have been a BMW owner for over 27 Years, And I have never had that kind of experience with a service advisor. The purpose of this review is to make the management team more aware of how the service advisors are the gatekeepers, and the ambassador’s for maintaining relationships with BMW customers.

I had great two experiences with Antonio at BMW of Schererville. A few months ago, I was deciding what type of vehicle I wanted and brought my teenage son to sit in the backseat of my SUV of choice to see if there was enough legroom (lol). Antonio was helpful, patient, and non-pressuring. He had my trade-in appraised, making a great offer, and when I decided not to get the particular vehicle they had on site, he did not try to talk me into it or sell me something else or keep me at the dealership for hours. Fast forward ... Read More

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Google - Jan 31, 2026

I had great two experiences with Antonio at BMW of Schererville. A few months ago, I was deciding what type of vehicle I wanted and brought my teenage son to sit in the backseat of my SUV of choice to see if there was enough legroom (lol). Antonio was helpful, patient, and non-pressuring. He had my trade-in appraised, making a great offer, and when I decided not to get the particular vehicle they had on site, he did not try to talk me into it or sell me something else or keep me at the dealership for hours. Fast forward to today, and a newer model of my choice vehicle was available at this dealership. I texted Antonio to set up an appointment. He thanked me for coming back and said he remembered when my son and I were there a few months ago. Long story only a little bit shorter (lol), both Antonio and Nick (in the finance department) worked with us to get us a great deal on both our trade-in and my vehicle of choice. When we were going to finance with our own bank, which offers an APR that is nearly impossible to beat, Nick called their bank and pulled a couple of strings to get us a comparable deal so we could drive the car off of the lot today and feel great about it! Between these two visits, I went to a different dealership in Merrillville, and it was nothing but a hassle. Low-ball offer on my trade-in, going back and forth on it to keep me there for hours…. BMW of Schererville is a breath of fresh air! Go see Antonio and Nick, and you will not be disappointed!

Always a great experience !!!

As always great service timely service Mike service representative was great gave me all the information that I needed Thanks a lot Mr. P.

Great experience as always! That’s why we keep coming back. The whole team at BMW of Schererville is excellent!

We worked with Antonio — he was wonderful! Clear communication, willing to negotiate, and was even getting back in touch with me over a holiday weekend. His dedication to car sales shows, and it was greatly appreciated. In addition to Antonio, everyone else we dealt with at the dealership was kind, caring, and compassionate. They made car buying feel easy & welcoming! Thanks again BMW Schererville!

I had an outstanding experience working with Antonio Soria at BMW Schererville on my 2026 X350! The entire buying process was absolutely seamless. Antonio went above and beyond at every step—he was extremely personable, knowledgeable, and respectful of my time. I never felt rushed or kept waiting at the dealership longer than necessary. What really impressed me was that he even arranged home delivery of the car, which made the experience even more convenient. It’s rare to find someone in sales who genuinely puts the customer first, but Antonio does exactly that. When it’s time to replace my ... Read More

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Google - Jan 21, 2026

I had an outstanding experience working with Antonio Soria at BMW Schererville on my 2026 X350! The entire buying process was absolutely seamless. Antonio went above and beyond at every step—he was extremely personable, knowledgeable, and respectful of my time. I never felt rushed or kept waiting at the dealership longer than necessary. What really impressed me was that he even arranged home delivery of the car, which made the experience even more convenient. It’s rare to find someone in sales who genuinely puts the customer first, but Antonio does exactly that. When it’s time to replace my other car, Antonio will be the first person I call. Highly recommend!

Upon meeting Jeremy I felt no pressure and he was friendly. I felt I have known him for a long time. He was very informative . Jeremy listend a lot which gave me a chance to ask him everything I needed. I met Nick, he to was a great person to deal with. My experience was excellent. Both Jeremy and. Nick are an asset to the Dealership. I would deffinately go back to them. I felt I made new friends besides buying a car. I give this a 10 out of 10.

Thore was amazing and made the whole purchase experience the best I ever had go see him

BMW of Schererville always takes excellent care of me.

Had to replace a part to my BMW very hard to find th parts department assistanted us in finding it I would like to take this time to thank Mike for all his hard work will continue to use them for there excellent service stop by and give them a look great place to buy a vehicle from

Very friendly service, went above and beyond to meet all my needs! Communication was excellent and easy!

In not big on leaving reviews and I tend to leave things of for later, BUT I want to say.. if your looking for a place to buy your next car this is your place! And don’t even get me started when I say Jeremy is THE MAN! He is amazing at what he does and is super personable and gets you into the perfect vehicle! The day I got my MDX it was closing time and he and the amazing lady in finance stayed hrs after just to get me in my car. I traveled 2 hours from Illinois ... Read More

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Google - Jan 3, 2026

In not big on leaving reviews and I tend to leave things of for later, BUT I want to say.. if your looking for a place to buy your next car this is your place! And don’t even get me started when I say Jeremy is THE MAN! He is amazing at what he does and is super personable and gets you into the perfect vehicle! The day I got my MDX it was closing time and he and the amazing lady in finance stayed hrs after just to get me in my car. I traveled 2 hours from Illinois and this dealer did not disappoint! I will definitely be going back to get my next car!

A very smooth and straightforward afternoon and I was on my way with my CPO X3! Antonio, Justin, Neely, and Hector were all great to work with. I highly recommend BMW of Schererville.

Love my new X1. Antonio was great to work with. He was patient, thorough and easy to work with. Highly recommend Antonio and BMW of Schererville. The BMW Geniuses are great too. Everyone has been great when I’ve stopped in with questions. Lots of new features to learn. Absolutely love the digital key. So nice to be able to not have to carry a FOB. Thanks Antonio!

Antonio was wonderful to work with. Very patient and helpful. He went above and beyond for us. His professionalism and knowledge was definitely a plus. The best salesman we’ve ever had. Highly recommended

Antonia was awesome! Super responsive and worked hard to get us into the car we came in for. Shoutout to Justin too — great vibes, family-oriented, and genuinely fun to work with. I’d come back just for these guys. Thanks again! 🚗🔥

Great service

I had a great experience with Antonio! He gave us the best deal in the market and was very patient with answering all my questions across weeks. To make the process seamless on the day of the pickup, he worked overtime the previous night to get all our paperwork signed off. Definitely recommend him and BMW of Schererville to everyone.

We had an outstanding experience with Antonio Soria at BMW Schererville. Antonio was incredibly helpful from start to finish—he made everything clear, kept us informed at every step, and made sure we felt confident in our choices. Since we couldn’t find exactly what we needed, he helped us customize our vehicle, making the process even more special. His communication and professionalism truly stood out—we highly recommend him!

Antonio was great throughout the whole process. Would definitely recommend him!

I want to give a huge thank you to Antonio Soria for once again going above and beyond to make the car buying process absolutely seamless. This is the third vehicle I’ve purchased at this dealership with Antonio, and it’s always a pleasure working with him. He consistently provides exceptional service; professional, knowledgeable, and genuinely focused on making sure everything goes smoothly. If you’re looking for someone who will take great care of you and make the experience stress-free, Antonio is your guy. Thanks again for another fantastic purchase!

Thanks to manager Antonio for the quality work. He helped me buy a car, I recommend him.

Great Experience!!!

GREAT EXPERIENCE. If you like reading reviews this one is for you! I worked with Thore (pronounced Torre), younger gentleman but he's a dealership veteran and he knows his stuff! And most importantly he's willing to work with you! I bought a 22 Kia Stinger GT2. I've been looking for almost 2 months now. Most dealerships seem to treat these cars like they are ultra rare and won't negotiate on price or work with you in any way to make a deal. Thore and this dealership was not like that. He was patient with me and not over ... Read More

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Google - Nov 23, 2025

GREAT EXPERIENCE. If you like reading reviews this one is for you! I worked with Thore (pronounced Torre), younger gentleman but he's a dealership veteran and he knows his stuff! And most importantly he's willing to work with you! I bought a 22 Kia Stinger GT2. I've been looking for almost 2 months now. Most dealerships seem to treat these cars like they are ultra rare and won't negotiate on price or work with you in any way to make a deal. Thore and this dealership was not like that. He was patient with me and not over bearing while I was doing my search. Understood that texting was the best way for me to talk about the deal bc of my busy schedule doesn't match well with their hours. He even gave me his personal contact bc we couldn't communicate as well as we needed too at times. In my eyes, 2025 texting to make a deal is the new norm, and Thore wasn't opposed in any way shape or form. If it matters, I made a 2 hour driver there then back two times just to make sure this deal could get done. I liked Thore and the way he operated enough that I was ready to trust him with delivery but the timing wasn't in neither of our favors. Overall, if you're reading this before you're looking into this dealership, don't hesitate to give them a call, but if you do, ask for my guy Thore! I hope you end up as happy as I am with my purchase. PS, the Black one is mine.

Service department experience was good. Joe Giuliano was great to work with. Very helpful.

Highly recommend this location, from purchase to service department. I’ve always had Audi’s but the experience here is unmatched. My advisor is Joe G. I’ve had great service provided each time I’ve brought my vehicle in to be serviced. I’m glad the technicians were able to locate the issues with turbo coolant lines and oil filter housing before catastrophic damage was caused to engine on my BMW X3.

We recently purchased a 2026 BMW X3 from Glenn at the BMW of Schererville and the service was perfect! We are buys from Indianapolis and Glenn made the quoting process as smooth as I can imagine, and he had our car ready when we arrived. He also spent quite of his time familiarizing us with the vehicle with his professional knowledge and as personal BMW vehicle owner. I highly recommand Glenn as your next BMW purchase contact if you are looking for one in the Midwest!

Neddie gave us exceptional customer service with the Service Department. He was kind, punctual, knowledgeable, and personable. I know that with him there, I can trust that myself and my vehicle will always be well taken care of. Would return to BMW Schererville just for his service and care towards customers.

Staff was great and didn't try and up sell me for things I didn't need done yet

GM Shujaat and Salesman Sam are by far the best people I’ve ever had the pleasure of buying a car from. The first experience was so great I went back and bought a second car the next month! They go above and beyond for an outstanding customer service experience!

The best and easiest car buying experience I have ever had! Ethan Reinhart and Nick Remboski were awesome! Highly recommend! They earned a loyal returning customer!

Very pleasant experience. Everything went smoothly. I'm very happy!

Sales associate Sam was amazing to work with. Best car buying experience we have had in many years.

Great service, kept me updated on the progress. Quick and easy.... Thanks Lawrence....

Great experience!!! Our sales agent Sam was helpful and very well-informed. He answered all the questions we had and made this an excellent experience for us.

All the service so great

Jeremy is awesome and takes care of everything

Undoubtedly, the best experience, the easiest Experience, effortless, satisfying, and highly recommended! Sam just happens to be a master of sales. And customer service! Thanks again For selling me my fourth new BMW!

Came in 9/11/2025 for a specific car and had no problems very kind made me feel appreciated for my customer service will be back to see him for next vehicle! Love my Q7