Customer Testimonials
I am very pleased with the service i received. everybody at the BMW of Schereville goes above and beyond to help out. my car was in and out in a very resonable time. they respond fast to any issue or any question you might have. David was great in helping out with the issue I Had with my car. I Highly recommend the BMW of Schererville. they are the best in the region.
I had looked at the Mercedes GLE 350 and after they told me they had no cars and couldn’t get me one I came in and looked at the X5 by far a more superior car for less money. Terry walked me through the process to purchase the car in my business name. Management went out of their way to get the deal done. I will definitely be buying my next car from BMW of Schererville.
Customer Service Rep Asia Gunter provided outstanding service and repair. She kept me updated about the status of my car. I was in and out of the BMW facility within an hour. Great Job! Thank You!
Hi joe and his team in service are the best BMW of schererville is the best..top shelf service dept all ways ready to help your bmw.
Dropped off our X1 for brake service late in the day on a Wednesday. Though we hadn't prearranged it, our service advisor David made sure that we left the dealership in a rental car provided buy the dealer. This was good since the shop apparently was overloaded and it took several more days to get the car in and finish the work. David's work in getting us the rental was a game changer as otherwise the extended time to get the work done would have been very inconvenient.
I showed up without an appointment due to a run flat losing significant pressure. He was honest with me about time and tried to get me out as soon as he could which I appreciated. Although I waited just under 3 hours to get the tire replaced, he kept me informed and was genuinely concerned about keeping me aware of where I was in the process.
My service representative Fallon was great. Service was running far behind schedule or I would’ve given five stars. I love the ease of scheduling online and getting text messages with updates.
Fallon was wonderful as always and the dealership is very nice but I’m thinking it is too expensive to own a bmw, too much to maintain. $3000 for my first experience needing brakes and head gasket, everything good, nope now my next visit would have been $800. Had three Honda’s an accord and three crv over 400,000 miles combined never needed a brake fluid flush and only had tires and oil changed for entire ownership. Don’t get me wrong, I love my bmw and your service group is great, Bmw as it turns out are just to high maintenance…
Introduced as part of the BMW Family, makes my customer experience always a personal one. From service to leasing, to buying, there is excellence in ensuring the experience, my concerns and satisfaction are addressed to my expectations. Thank you, Chris, Asia, Kurt and the Team, who make doing business a pleasure!
Jeremy is the best. Made me feel super comfortable. Very down to earth, enjoyed working with him to purchase my vehicle. If you go, see him. He’s the best
I was at the dealership on 8/19/21 to have my car serviced and my service provider was Asia. Her professionalism and customer service skills were amazing. She made sure that I was attended to from the start of my appointment until the very end. I highly recommend visiting this BMW location and especially requesting Asia as your service provider!!!!
Called to get the car in for brakes, tune up, oil change, and brake fluid fluid flush. Basic service stuff. Stephanie was awesome. Extremely helpful with the time slot and recommendations. Car was done quickly like she said and washed. She was great.
Nick and Jeremy and the whole team where great at assisting me to buy my 3rd vechicle from there. They always make the experience of buying a car great and go out of there way to make sure your happy definitely will countinue to buy my cars and my family’s cars from there 5 stars great service
It was great because I used the valet service which was great for me. The car was picked up and returned the next day. I didn’t have to drive.The person who took and returned the car was polite and accommodating.Great Service!
great service very quick not alot of waiting around
My service associate Asia is always a pleasure to work with. She always explains everything to me really well and listens to my concerns. Is very excellent at answering all my questions and getting back to me when I leave her a voicemail.
Always receive excellent service when I bring in my car. They work hard to do things right the first time. I will continue to do business here.
THANKS TO ASIA OUR 2003 WAS BACK ON THE ROAD WITH NO ISSUES. ALWAYS ABLE TO FIND A WAY TO MAKE OUR SICK CAR MORE THAN BETTER AND IN A TIMELY MATTER. GREAT SERVICE AND FACILITY. THANKS TO ALL IN THE SERVICE AREA. YOUR PROFESSIONALISM IS APPRECIATED
They provided me with a rental car. It took two days to fix the issue. I highly recommend there service. Great costumer service and fixed the issue
Bill was great! He was professional yet personable. Kept me updated and informed about the status of my car and services needed. Not aggressive and answered any questions I had.
I received excellent customer service at BMW of Schererville. Bill Miller was quick to take my car into service and everything was completed fast. Although I did not wait, I walked through the waiting area and it was spotless.
From the moment I walked in and announced I had 20 minutes between meetings until I left later that evening after coming back to pick up my new ride, my experience could not have been smoother or more enjoyable. Justin, Jared, Austin and Shujaat amongst others were incredible throughout.
Service was awesome. Kept me informed throughout a two day period. Everything got fixed that should have. No additional pressure to obtain more service than was needed.
Service Representative Asia went above and beyond to negotiate in my best interests with the wheel repair company. She convinced them to pay $1,000 towards the $1,700 cost of one new rim that could not be refurbished. I only had to pay $700 of the total cost of a new rim, directly saving me $1,000. That is EXCELLENT customer service.
love my vehicle and appreciate the good service so far. nice having a loaner to use when service is needed. Thank you very much. Claudia
Adeline along with whole team over at BMW of Schererville were so awesome to work with. Amazing experience and friendly staff from start to finish, including trade in out 2016 Toyota highlander and buying new to us 2018 Xdrive35i X5 We had interested buyer for Toyota Highlander 2016 and since we made trade we sent that same buyer to BMW of Schererville where interested buyer purchase that Toyota highlander. We were happy to send buyers to you as well. See you when we are ready to get newer X5 😊
March 31, 2021, Service for X5 2019, Service Advisor Asia Gunter Outstanding service I am not a dealer, and I not employed by dealership Have a good day
Upon visiting the dealership we were welcomed right away, but not smothered. Once we were ready they were very easy to negotiate. I would totally recommend them to my friends.
Excelente servicio lo recomiendo al 1,000
Anthony was my salesman. I really appreciate the fact that he was very honest and upfront about my used car purchase. He was very professional and we were able to agree on a reasonable used car cash purchase. Thanks Anthony for you superb customer service.
Absolutely one of the best dealerships around. Clean, professional, courteous, and spectacular. I am so impressed with their service team. I will never go anywhere else!
It is very important to me to trust them to tell me only what's wrong with my car. They are knowledgeable, efficient, courteous, and helpful.
Had another flat tire..This time i was assisted bY Fallon and the great staff..i was in and out in 2 hours on short notice..just another reason i have been a loyal customer for the past 9 years..BMW of Schererville has no equal..
Amazing staff and buying experience twice. I am two hours away and both times the team went above and beyond to make this an exceptionally easy process. From start to finish, from sales to finance to delivery, it was great. Big thank you to Adeline, Austin and my personal favorite Mike for being incredible in every which way. WELL DONE!!! 😃
I had the best experience! Adeline has great customer service skills. She understood my needs and pointed me to the vehicle I wanted. Also due to my busy schedule, I was unable to pick up my vehicle and she delivered it right to me!
Work was done properly and properly as always. Scheduling was easy. Service Dept. representatives were very friendly and thoroughly explained the work completed. Very comfortable waiting area.
Austin was amazing. The service I received was excellent and I was in and out. The wait was not long at all. I am so happy that I purchased my vehicle from here.
Asia has been so incredibly helpful. She kept us informed and was just so nice to deal with. Super happy with the experience on this visit.
Great service department. Quick and easy and convenient. Bill in Schererville was very accommodating and easy to work with. Staff was very professional and kind. Did I mention they were quick too!
Adeline, Austin and the whole team over at BMW of Schererville were so awesome to work with! Truly an amazing experience buying our new BMW! Thanks to all! Mark and Delia Hughes!
Always great service. Great employees (Bill). Service was done in a timely manner. Thanks again. Always gives heads up on repairs that are needed. Cashiers are always friendly also.
What a great experience! Adeline was such a pleasure to work with and got me the car that I wanted. Living in a different state I couldn’t have felt more at ease having the car shipped to me. Thank you!!!
Great customer service. Always letting me know what repairs needs to be done, if any as well as the cost. I appreciate BMW of Schererville
The repair experience was very accommodating. The issues I described were taken care of with good explanation and a clear intent to make things right. Austin Snyder was assigned to me for service and he was a good rep for completing the repair issue.
Bill did an excellent job in the service department today !
excellent customer service sales and managment treat you like family. went to replace my existing X3 for an X4 was a smooth process very happy.
Very happy with the service at BMW of Schererville. The people are very polite and knowledgeable. It’s always a pleasure having my BMW serviced there.
Bill Miller is always nice professional and very helpful . He is one of best Service advisers I worked with . He is welcoming detailed treats you well . Highly recommended
Hunter stepped in to cover for my scheduled Service Advisor. He was outstanding! Very thorough and informative. I will definitely ask for him next time.
Callie made this experience one to remember. The staff was super helpful and would definitely have me coming back. Definitely a great place to shop.
The experience of getting a new 2021 X3 was easy and the customer service was outstanding. Definitely would recommend this place for all of your BMW needs
Our experience was very good our sales person Callie was very good all the staff was very friendly. The purchase was quick and easy. We are very pleased with our new X5
Chris Hardaway is the best and takes care of you and treats you as one of the family and is always looking out for your best interest
Austin was excellent. He checked all of our car's maintenance needs and explained them thoroughly. The car always responds and is a better driving experience after servicing. It was a pleasure working with Austin.
I was graciously greeted when I pulled into the service area. Stephanie Calderon is always personable and interested in how I am doing as an individual. Poo
The staff is always so nice and caring. I do miss the snacks; dang gon covid 😡😡
This was my first BMW purchase Certainly the team, client Adv. Adeline, sales mgt. Dan, finance Austin and Mitch who programmed my car were all amazing !!!
Good buying experience i will go back to get my 2nd car husam was very good knowing the product explained everything from A to Z
Austin was great and explained everything that my vehicle needed. He kept me up to date on the services performed. Car was washed and very clean when I got it back.
Great people, very simple process to purchase, Glenn and Justin were very prompt, courteous and respectful of my time, no pressure to purchase, less than an hour to purchase, after my decision to buy was made, very honest about the cars condition and what was needed to make the car safe and free of any issues..
I am pleased to hear that Bill Miller has returned to the Service Department at the BMW Schererville dealership. Bill presents experience and trust required in automotive repair work. I appreciate his honesty and concern for the care of my vehicle over the long haul since I do not anticipate moving to a new vehicle in the immediate future. Keep up the good work bill.
I live in Chicago and there is no other BMW I would go to even though it’s 30 miles away. Had a leak in radiator hose and are planning a trip to Florida
AUSTIN IS A TREMENDOUS ADVISOR. AND GRAYSON IS A FAST HARD WORKING TECHNICIAN ON YOUR TEAM. THANKS FOR THE GREAT SERVICE AND VERY CLEAN RETURNED BMW. THANKS TO ALL AT YOUR DEALERSHIP --- AGAIN !
Chris Hardaway was professional and capable. He answered all questions I had about the Model I was purchasing and all of the background information needed for a new owner. Thank you
Bill Miller provide an excellent customer service experience, from our initial arrival through to completion he kept us fully informed of the progress during the service.
Brought my 2020 X4 in for it's first oil change. My service rep, Austin, was wonderful. Kept me informed how long it would take, had the car washed. Service was quick and trouble free. I will always call Austin and use Schererville for my service in the future.
This was my first BMW purchase and it was a great experience from start to finish. Our salesperson Laura, was great to work with and she was able to answer all of our questions.
Austin in service is excellent to work with. I would high recommend him to anyone needing to service their vehicle. He came up with a solution for me regarding my damaged rims which I found to be reasonable.
Austin was fantastic! So jovial and helpful. I felt he went the extra mile. Service was completed timely and my car was nice and clean ! Thank you for outstanding customer service!
The employees make the difficult experience of purchasing a new car less daunting. Everyone we dealt with was very accommodating. We’re happy with Schererville BMW
The service at this dealership was phenomenal and so professional. They are my one stop shop for all my BMW NEEDS! WE ARE NOT GOING ANYWHERE ELSE
Fifth car purchased there. Terry my salesman twice has been great. Overall a pleasant experience.Will always go there first when purchasing a new car.
Glenn Green was great to work with, friendly, and very knowledgeable. Was able to answer all my questions and helped along with Shujaat Siddiqui to close a great deal for me!
Timely and personal service. All around experience made our trip to Schererville worth our time and it also seems that our X5 is performing better.
Asia Gunter was fantastic to work with. She did excellent follow up and provided a prompt rental vehicle, cost estimate and delivery time. Will certainly go back!
This was the best experience we have ever had purchasing a car. Everyone was so nice and helpful. I highly recommend them, and will go back.
Glenn and Austin were fantastic. No pushy sales or pressure, very accommodating. I felt like a person and not a number and will be a repeat customer!
Bill is beyond fantastic, the level of customer service he provides, his knowledge of my car and services offered assist in getting me in and out. Give him a raise.
The service department was great there for this service. My car had been stolen and was being towed to BMW to change out the filters. I had not really seen the interior or smelled it much, but they understood my circumstances and concern and were very helpful. My service rep, Fallon, followed up with me in a very timely manner and really exceeded my expectations. I also have to say that the BMW Connect folks were fabulous at helping the police recover my car!
Joe in service goes way beyond what is expect to service his clients. I have had my 750's serviced at Orland and Perillo in the past and I will keep coming back to Schererville.
Jeremy Koehler, who helped us to purchase the CPO BMW X3, was extremely helpful, courteous and knowledgeable. He took the time to answer all our questions and went over all the features of this vehicle. Once we decided on the car, he helped us close the deal which made us happy. He was very professional, beating the negative experience we had at some other BMW dealership.
Helpful, very helpful.kept trying until the issue that I came in for appeared and found the faulty part that needs to be replaced or removed
The entire experience was very pleasant. Everyone was attentive and very professional. Service was great and our service advisor was on top of the entire process in having my Z4 serviced.
Billie in the service department was great! We were traveling through the area on our way to SC when our problem developed. Billie reassured us the problem would be dealt with promptly and it was. We couldn’t be more pleased. Billie was the best. Thanks Billie.
I had an emergency on the highway with a flat tire and was able to limp to the dealership with the runflat tire. Stephanie the service associate and her fellow service associate saw to it that my tires were replaced and I was back on the highway in about an hour and a half. They were a pleasure to deal with and helpful with my situation, which included traveling with two small dogs. Thank you to the service repair technicians and the service staff.
Brought my car in for routine service, It was scheduled to take approx 1.5 hours, but was completed within 1/2 hour. Appreciated the quick service.
I always a have great experience with the service department. The staff is pleasant and get the job done. I will continue to visit Schererville.
It was refreshing to experience quality and professional service on our BMW/4 . Jason was informed and very accommodating. He made good suggestions about future maintenance visits. Keep up the good work.
BMW FAMILY. THIS ONE IS THE BEST, WITHOUT NATHAN, AUSTIN, AND TECHNICIAN JASON, MY PROBLEMS WOULD STILL BE ONGOING, MY 1997 328 I HAD A RIGGED UP REPAIR (WHO KNOWS WHEN). BOUGHT IT USED AND GOT IT REPAIRED CORRECTLY. THANKS TO THE GREAT TEAM HERE, FINE EVER SINCE
Their auto service is outstanding but the customer service is excellent! Mitch was extremely cordial and helpful.
Everyone was personable, friendly, and accommodating. There was no pressure felt during the purchasing process. It was nice that there was no back and forth with the pricing, Justin was there and was able to give immediate inputs to the negotiation process
Excellent service and dealership, very professional. I have used many other dealerships and I was not happy with the way I was treated and this one is by far the best!
First time working with Bill. Great advisor, had me in and out in no time, car washed, and had Grayson do am review and estimate for me on the timing chain service. Will get that scheduled up next!
It was the easiest car purchase in my life, no stress, no hassle !! Dan and Adeline were fabulous to work with during my purchase. I would recommend this BMW dealership !!! Thank you for making this an outstanding experience !!
Great dealership. Service writer was very accommodating, polite and informative. She continually kept me up to date on the status of the service work on my car, including a phone call after I picked up up to be sure the service was performed correctly. The only negative is that the courtesy car program has been dropped which is one of the major reasons that I bought the car here. COVID related or not I don’t think it’s fair that a person has to rent a car from Enterprise and pick up the tab, for what it’s worth. ...
They are just good and knowledgeable with respect to diagnostic analyses and solving problems. Client's waiting area is very clean, neat and has a comfortable ambience.
Very friendly and very professional... just got my sporty BMW from there... and I LOVE it ♥️ will be back to buy from them again for sure...
Came in for oil change and to have my new rims installed. Service was fast and friendly. T h is was my second time in for service. Employees have been friendly on both occasions.
Stephanie provided excellent service from start to finish. I had more work performed than originally scheduled so she kept me updated which allowed me to maximize my time away from the dealership.
Laura was EXCELLENT! I needed a car and did not have the best credit. Laura went above and beyond to make sure I left satisfied. I wanted to do most of the legwork online before I arrived and she responsed quickly to make sure my paperwork was in order. Not only did I get the toyota camry I wanted, I also left with an amazing warranty/ gap insurance. I will be recommending BMW of Scherreville to all of my friends and family.
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